You have built great rapport with her. but your are not asking her questions relating to her holiday to give you an idea on what to do! you also arent following the script you threw out a heap of prices then started building the rapport. you need to build the rapport and ask the questions to confirm a budget and qualify them for what package you are going to offer them. you threw out prices for sea world in interconnecting rooms and what not to now find out she doesn't even want to take her kids to theme parks have 6 people and a strict budgett!!!!