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	<span style="font-size:12px;"><span style="font-family: arial,helvetica,sans-serif;">[FirstName] [LastName]<br />
	[StreetAddress]<br />
	[Suburb],&nbsp; [State]. &nbsp; [Postcode]</span></span></p>
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	<span style="font-size:12px;"><span style="font-family: arial,helvetica,sans-serif;">Reference: [GuestCode]<br />
	Date: [CurrentDate]</span></span></p>
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	<span style="font-size:12px;"><span style="font-family: arial,helvetica,sans-serif;"><strong>Re: Request for refund of membership fees</strong></span></span></p>
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	<span style="font-size:12px;"><span style="font-family: arial,helvetica,sans-serif;">Hello [FirstName],</span></span></p>
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	<span style="font-size:12px;"><span style="font-family: arial,helvetica,sans-serif;">Thank you for submitting your Hightide Holidays refund application. I have carefully considered your case, and we cannot authorize a refund of the cost of your membership based on a change of mind regarding the purchase. It is Hightide Holiday&rsquo;s policy that our holiday consultants reiterate the company&#39;s product disclosure statement containing full details of the costs involved and product and services included with the purchased package.</span></span></p>
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	<span style="font-size:12px;"><span style="font-family: arial,helvetica,sans-serif;">Please be advised that Hightide Packages are fully transferable and is available to those who are no longer able to take advantage of the Package. Our consultants are able to assist with transferring the package to another party free of charge at any time.</span></span></p>
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	<span style="font-size:12px;"><span style="font-family: arial,helvetica,sans-serif;">Hightide Holidays offers up to 60% off the normal accommodation rates at over 1,000 holiday destinations in Australia &amp; New Zealand. As most of our members save between $500 - $1500 per year by booking their holidays with us, I&#39;m sure you&#39;ll find the savings are well worth the initial investment in membership.&nbsp; Use your VIP voucher for long or short stays and save up to 60% normal booking rates.</span></span></p>
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	<span style="font-size:12px;"><span style="font-family: arial,helvetica,sans-serif;">You can also browse our &quot;member friendly&quot; website at www.hightide.com.au where you can log in and update your personal details, see how many vouchers you have, take a tour of our resort destinations and even make your own bookings.</span></span></p>
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	<span style="font-size:12px;"><span style="font-family: arial,helvetica,sans-serif;">*IMPORTANT* Please be advised that this outcome is a final decision made by LeisureCom Management and can not be altered at any point in time. &nbsp;In the meantime, we strongly value your patronage and should you require any assistance, please call.</span></span></p>
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	<span style="font-size:12px;"><span style="font-family: arial,helvetica,sans-serif;">Yours Sincerely,<br />
	Jon Tarrant<br />
	Hightide Holidays Manager<br />
	Hightide Holidays<br />
	www.hightide.com.au</span></span></p>
