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<p><br />
[Name]<br />
[StreetAddress]<br />
[Suburb]<br />
[State] [Postcode]</p>
<p>Reference: [GuestCode]<br />
Date: [CurrentDate]</p>
<p><strong>Re: Request for Refund of membership fees</strong></p>
<p>Hello [FirstName],</p>
<p>Thank you for submitting your EscapesClub Membership refund application. Management have carefully considered your case, and based on you reasons we cannot authorize a refund of the cost of your membership. It is Escapes Club policy that our holiday consultants reiterate the company's product disclosure statement containing full details of the costs involved and product and services included with the purchased membership.</p>
<p>Please be advised that memberships are fully transferable and is available to those who are no longer able to take advantage of the membership. Our consultants are able to assist with this request at any time.</p>
<p>Membership with Escapes Club offers up to 60% off the normal accommodation rates at hundreds of holiday destinations in Australia &amp; New Zealand. As most of our members save between $500 - $1500 per year by booking their holidays with us, I'm sure you'll find the savings are well worth the initial investment in membership.</p>
<p>Your e-Card is your 15% off discount card that can be used at any of our &quot;Club Card&quot; hotels and resorts any day of the year. You can use your e-Card as many times as you like during your membership. It also provides great discounts at many popular restaurants, attractions and retailers when you arrive at your destination! You'll find a full list of participating outlets on our website under e-Card Extras. <br />
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Use your $79 e-Deal voucher for long stays or $39 e-Deal voucher for short stays up to 3 nights and save up to 60%.</p>
<p>You can also browse our &quot;member friendly&quot; website at <a href="http://www.escapesclub.com">www.escapesclub.com</a> where you can log in and update your personal membership details, see how many vouchers you have, take a tour of our resort destinations and even make your own bookings.</p>
<p>*IMPORTANT* Please be advised that this outcome is a final decision made by EscapesClub Management and can not be altered at any point in time. <br />
In the meantime, we strongly value your membership and should you require any assistance, please call.</p>
<p>Yours Sincerely,<br />
Joanne Ferguson<br />
Member Services Manager<br />
<a href="http://www.escapesclub.com">www.escapesclub.com</a></p>